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Improvements & bugs: Is Kindo broken again or is it just me?

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  1.  
dponsford
 
24th Jul '08
 
I can't log-in to my tree at all. Just get the spinning wheel forever. Seemed to crash after an update.

I do hope its not just me, I have nearly 300 entries :-(

dp
dponsford
 
24th Jul '08
 
Cannot see tree and see the following error displayed on every profile I try and view apart from mine :-(

Any hhelp appreciated.

David

Error

MESSAGE: DB Error: unknown error
TYPE: PEAR
DEBUG INFO: SELECT address.* FROM address WHERE address_id = ( SELECT e.address_id FROM event AS e, event_participant AS ep WHERE e.event_id = ep.event_id AND ep.usr_id = 3247123 AND e.tag_id = 6 ) [nativecode=1242 ** Subquery returns more than 1 row]
CODE: -1
Error

MESSAGE: DB Error: unknown error
TYPE: PEAR
DEBUG INFO: SELECT IF (YEAR(birth_date)='0001',CONCAT('0000', '-', MONTH(birth_date), '-', DAY(birth_date)),birth_date) as birth_date, death_date FROM `kindo_person_lifespan` WHERE usr_id = 3247123 [nativecode=1172 ** Result consisted of more than one row]
CODE: -1
mpatel1991
 
27th Jul '08
 
I have the same problem with the constant loading screen. let me know if you have found a solution.
dponsford
 
28th Jul '08
 
no solution has been like it for 5 days. All i can see is information in the Our Family section.

I'm sure there is just one bad entry making my whole tree crash, but can't see it :-(

Please nice Kindo people can you help?

dp
sk931
 
28th Jul '08
 
Yep same thing happend to me...Seems like that Kindo has been "out of Service" since July 23rd....All I get is the spinning wheel
Rgds Ole Nordahn Lyndgaard
Denmark
martin
 
29th Jul '08
 
Hi!

Kindo had some problems last days as you wrote, sorry guys for any inconveniece. Now. it should be up and running! (Please let me know otherwise.)

I totally agree that information and transparency is crucial, something we always try to have as our trademark. Unfortunately, this occurred just when we all went on holidays, something that both affected the downtime and the information flow to you.

We promise to do this better in the future. Thanks for your patience and have a nice summer!

Regards, Martin
Valle
 
29th Jul '08
 
I still have the same problem, see other string
mpatel1991
 
29th Jul '08
 
Yea Valle Mine is still broken too. REALLY want to log in after a 5 day lock out.
martin
 
29th Jul '08
 
Ouch... Stephen is working on solving it.

In the meanwhile, you can try to click on some other link somewhere to stop the spinning weel loading loop and get into your trees.
dponsford
 
29th Jul '08
 
Mine is still broken too, but if I click on Our Family IO can get through to that screen no problem.

Some peoples profiles are okay if I click on them, some are broken, with the error above.

Good luck in tryinmg to fix the problem.

Cheers.
mpatel1991
 
4th Aug '08
 
Come on Kindo its been over 15 days now. I'm sorry to say that its goodbye kindo hello Geni.com. You guys had a good service in mind but the functionality is to unreliable. hope you guys get your stuff together. bye.
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